Lifetime Guarantee and Returns
All of our Conchos, Buckles, Stirrups, Keychains, Nylon Headstalls, and Accessories come with our lifetime guarantee. If for some reason something were to happen to one of these products due to normal wear and tear we will fix it for free. All you pay is shipping to us and back to you. To be eligible, we require a receipt or proof of purchase.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
Several products are exempt from being returned. Custom/personalized merchandise will not be accepted for return. To complete your return we require a receipt or a proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a email at firstname.lastname@example.org